Memo to Adobe: Why People Hate you
This is the attempt to get my CS3 working after Adobe deactivated it. I'm done with their Creative Suite products and this is a big reason why. It took two freakin' hours to get this far. The entire reason I chose support chat is because I followed all the directions at the help website and they proved ineffective. In what world does a company get to tell you can't use something you already own? There is no way in hell that I am paying $600 per year to have a version of what I already have owned for 10 years!!
Up yours, Adobe!
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General Info
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| Chat start time | November 29, 2017 9:06:38 PM EST |
| Chat end time | November 29, 2017 10:46:00 PM EST |
| Duration (actual chatting time) | 01:39:22 |
| Operator | Manasvi |
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Chat Transcript
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| info: Thanks for contacting us. We’ll find a representative for you to chat with and keep you posted on your wait time. This chat will become active once a representative responds. Did you know you can get answers to most of your Adobe-related questions at help.adobe.com? Find helpful video tutorials, tips for troubleshooting, and user guides for all our products. You can even get answers from members of our vibrant forums community. Visit help.adobe.com. Please hold for the next available agent. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 11 and your wait time is approximately 2 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 11 and your wait time is approximately 1 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 9 and your wait time is approximately 1 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 9 and your wait time is approximately 1 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 9 and your wait time is approximately 1 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 7 and your wait time is approximately 1 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 7 and your wait time is approximately 1 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 7 and your wait time is approximately 1 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 7 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 8 and your wait time is approximately 1 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 7 and your wait time is approximately 1 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 6 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 6 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 6 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 6 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 5 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 5 and your wait time is approximately 1 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 5 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 5 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 5 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 4 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 4 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 4 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 4 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 4 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 4 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 4 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 3 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 2 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 2 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 2 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 2 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 2 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 0 minutes. info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 0 minutes. info: You are now chatting with Manasvi. Please don’t close the chat window or browser tab since it will end our chat session. Manasvi: Hello! Welcome to Adobe support. Manasvi: We appreciate your patience and apologize for the wait. Manasvi: How are you doing today Me: I am good, and yourself? Manasvi: I am fine, thank opu Manasvi: As I can see you are facing issue with cs3 activation, right? Me: Yes, the replacement installer Manasvi: Okay Manasvi: I would like to tell you that as cs3 is a end of life product, we are not supporting it over live chat, kindly refer to forums.adobe.com Manasvi: There our experts will revert youu regarding the issue Me: I have followed you instructions to install the replacement and you've given me an invalid key. Are you also saying you don't support your replacement installer? Manasvi: I can understand your concern, but we can only help you with the download link as we are not supporting it over live chta, kindly refer to forums.adobe.com Me: well, that's pretty weak....i waited 2 hours for that? info: Your chat transcript will be sent to [email protected] at the end of your chat. Me: Thanks for your lack of help and for taking two hours of my life that i'll never get back |
posted 11/30/2017 in Uncategorized
Tags: adobesucks, photoshop, creative suite
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